Sunglass Hut

Reviews

• TI

  Tyler Isaacs

  3 days ago
  5.0
  Incredible experience, extremely helpful staff, would recommend to anyone looking for a luxury pair of glasses.
• KP

  Ken Potter

  May 20, 2026
  4.0
  Good place nice staff very helpful 👍 👌
• M7

  Mazzy 786

  May 4, 2026
  1.0
  placed an order with Sunglass Hut on 23/04/2026 for three pairs of sunglasses: two Prada models and one Ray‑Ban. Only the two Prada items arrived. The Ray‑Ban pair was never delivered, and I was never given a tracking number for it. What made the situation worse was the repeated misinformation from customer service. I was told to go in‑store to resolve the issue, only for the store to tell me they couldn’t help at all. This resulted in wasted time, unnecessary travel, and even more confusion. After raising a complaint, Sunglass Hut offered a “30% promo code” as a goodwill gesture — but the code cannot be used on Prada products at all, and they openly admitted that it is unusable for my situation. Offering a gesture that doesn’t apply to the items involved is not a resolution. Despite acknowledging the inconvenience and the fact that the code is useless, they refused to offer anything meaningful or appropriate. The entire experience has been frustrating, unprofessional, and far below the standard expected from a premium retailer. I will not be ordering from Sunglass Hut again based on this experience. --- ⭐ Sunglass Hut Website Review (Shorter, direct, and to the point) I ordered three pairs of sunglasses, but only two arrived. The Ray‑Ban pair was never delivered and no tracking number was ever provided. Customer service repeatedly gave me incorrect information, including telling me to visit a store that couldn’t help at all. After raising a complaint, I was offered a promo code that doesn’t apply to Prada products — the very items I purchased — and they admitted it was unusable for my situation. No meaningful resolution was provided. Very disappointing experience. Majid sadique
• JW

  James Wallington

  Apr 8, 2026
  5.0
  Went in for some ray-bans and was served by an absolutely wonderful gentleman by the name of Steven. He was incredibly personable and polite, immediately ensuring that I felt welcome in the store. Lovely staff all around, but my special props must go to Steven.
• SS

  Scott Shipley

  Apr 6, 2026
  5.0
  Went to get a refund on a second pair purchased in another store and the manager and staff member were extremely helpful and kind and resolved my problem. Very happy.

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